DHL Review

DHL may be a good choice for corporates, but for normal people they are really expensive and awkward (at least in Sweden).

A part of why DHL is so bad to normal people is that they clash with the Swedish tax-authorities (and I guessing other countries too) for how things should work. What happens is that the tax-authority requires DHL to collect tax, something that DHL in turn thinks is a service that they can charge an extra $6 for, so you have to pay 25% tax plus $6 as the packet arrives.

(Swedish) tax-authority criticism

I think it ridiculous. Who are you serving. What is wrong with sending the tax-fee directly to the receiver. Via the customs you should easily be able to get a list of imported stuff and their value.

And as everyone has a tax-account you could draw the money directly from there really

(Back to DHL-criticism)

They send an SMS, to which you have to respond to, to instruct them how you want your package delivered (to your door or to a pickup place).

Relying a message system that requires a dataplan isn't all that good. They could for example use email instead.

If you don't answer the SMS, then they come to your home